Samsung Extends Its Brand Store Chain in South Africa

Samsung Electronics South Africa is opening a new Brand Store at the Menlyn Park Shopping Centre in Tshwane on 12 June 2015. In collaboration with retail partner, New World, the store will serve to enhance shopper experiences at the recently revamped complex.

 

Michelle Potgieter, Director of Corporate Marketing and Communications at Samsung Electronics South Africa, says: “Brand Stores inspire our consumers by providing direct access to our newest, cutting-edge technologies, enabling them to experience the devices first hand and gain further insight into the products from our team of knowledgeable and professional sales people and on site technicians.”

 

Samsung’s Brand Stores function as premium channels that offer the latest in mobile products, visual display, digital imaging, digital appliances and mobile communications, all in one location. Samsung has a number of Experience stores, Galaxy Stores for mobile products and solutions, as well as Customer Care Centers across the country. In 2014, Samsung opened a Galaxy Store in the Menlyn Park shopping centre and the addition of this new Brand Store will add more value to the consumer shopping experience in Tshwane. Each store offers demonstrations, expert advice and consultation, technical support and repair solutions, including a one-hour repair service on mobile devices.

 

The Menlyn Park Shopping Centre is a popular lifestyle destination, where a large shopping community enjoys premium dining, entertainment and leisure experiences. Mirroring Samsung’s own commitment to superb aesthetics and eco-friendly products, the centre boasts a combination of modern design architecture that utilises innovative green building material.

 

The Brand Stores complement an extensive partner network and serves to further grow the Samsung brand across the country. “This latest addition to our retail environment further demonstrates our commitment to delivering innovative products and solutions to our consumers, taking the total number of Brand Stores in South Africa to 17. Our consumers’ needs are ever-evolving and they continue to demand a more personal experience with their favourite SA electronics brand - voted as No.1 Electronics Goods, in the Sunday Times Top Brands awards. We continue to respond to this by opening new stores and increasing our footprint, to cater directly to these needs,” concludes Potgieter.

Building Sustainable Solutions for a Green Future

Finding sustainable solutions to the challenges that we face in the modern world is becoming an increasingly important component of any business strategy. Samsung Electronics South Africa understands that innovation in products needs to take into account the wider surroundings and any potential impact.

 

Samsung’s Sustainability Report 2014¹ examines this crucial part of its broader commitment to corporate citizenship. The company’s Green Management philosophy prioritises the future health of people and the planet, whilst mandating green responsible practices throughout its operations.

 

“To date, Samsung has invested¹ $US6.3 billion into these efforts and this has resulted in a 50 percent reduction in greenhouse gas emissions and over 3, 000 third-party verified product environmental certifications,” says Michael McKechnie, Divisional Head for Digital Appliances at Samsung SA.

 

According to McKechnie, the company received 31 green technology certificates in 2013 for product energy efficiency improvement, resource conservation and protection of natural habitats. One of these is the RoHS Technology Certification (Restriction of Hazardous Substances Directive) that had been awarded to Samsung air-conditioners for the company’s commitment to minimising the use of toxic elements such as mercury, lead and cadmium.

 

Samsung is committed to establishing total air solutions for air-conditioners by expanding from residential to commercial areas and shifting focus from the cooling of air to the improvement of indoor air quality.

 

On the issue of energy efficiency, which is particularly relevant in light of the current load shedding taking place in South Africa, Samsung’s air-conditioners provide a truly innovative solution. The DVM S centralised air solutions system boasts high energy efficiency through the use of vapour injection for a more seamless flow of refrigerant and improved cooling and heating performance, while the eco-friendly design ensures a reduction in carbon dioxide emissions.

 

 

The air management packages created by Samsung are built on the PlanetFirst Initiative conceptualised by the organisation. The Eco-Design process ensures each new product is evaluated against specific parameters in order to ensure it is eco-friendly and keeps the brand on track when assessing the ecological influence. As part of this programme there is the Eco-Partner Certification Programme, which determines the credentials of suppliers’ raw materials and production processes. Samsung’s Smart air-conditioner is an example of how this strategy is being deployed by utilising Smart technology to automatically manage temperature and power and ensure higher usage efficiencies.

 

Samsung’s selection of consumer products within the Digital Air Solutions (DAS) Eco-Living range, which was established in 2011, delivers smart and environmentally aware products to the South African consumer.

 

“This is particularly relevant in light of recent changes to the South African legislative landscape, such as the introduction of Carbon Tax and the banning of R22CFC base gas. These are designed to protect consumers and the planet, ensuring that products and organisations are working towards a cleaner and healthier South Africa. We have already eliminated the use of R22CFC in our range and focused on innovation to reduce emissions and drive efficiencies,” says McKechnie.

 

“The air-conditioning units in the DAS Eco-Living range of products use less power, protect the internal milieu from diseases and save substantially on energy, all while being internationally recognised as leading products in the air-conditioning market,” he concludes.

Samsung Expands ‘Level’ Series of Wireless Smart Audio Products

Samsung Electronics South Africa, announced two new additions to its Level series of smart Bluetooth audio products: Samsung Level On Wireless and Samsung Level Link. Designed for music lovers seeking to pair excellent audio quality with sleek design, Samsung Level On Wireless headphones incorporate the latest technology to offer top quality sound in an impeccable package. On the other hand, the Samsung Level Link seamlessly transforms traditional audio products into wireless solutions, using Bluetooth technology. These new devices will be available in South Africa at the end of May 2015 and offer easy access through a customisable mobile application.

 

“With the Samsung Level series, we have combined our industry-leading technology and design expertise to offer users the best possible audio experience,” said Craige Fleischer, Director of Integrated Mobility at Samsung Electronics South Africa. “The Samsung Level On Wireless and Level Link is built on Samsung’s longstanding heritage of innovation and a dedication to expand our range of audio accessories that deliver organic sound quality, superior comfort, portability and style.”

 

Level On Wireless

Samsung Level On Wireless headphones feature circular ear pads producing a sleek, sophisticated look and feel. Equipped with six built-in microphones, the headphones feature Active Noise Cancellation (ANC) to accurately map surrounding sounds for a clearer and uninterrupted audio experience. A dual-layered diaphragm system helps to suppress excessive vibration, reducing noise and enabling the headphones to reproduce rich, balanced sound across a wide range of frequencies.

 

Level On Wireless supports an easy-to-use touch pad that allows users to activate and adjust a variety of features such as S Voice, volume, as well as play, pause or skip tracks – all without touching the controls of the paired device. The headphones are also equipped with a unique Sound Sharing function, so users can seamlessly share their favorite tunes with other Level On Wireless users.

 

Level Link

Samsung Level Link uses Bluetooth connectivity to render a range of traditional audio devices completely wireless. Users simply connect Level Link to earphones, headphones, a TV, a set of speakers or hi-fi system with aux-in cable and then pair it to a Bluetooth-enabled device to enjoy the same high-quality sound they get from traditional audio devices. Level Link provides wireless connectivity in both Send and Receive modes with a simple switch button. Users can also stream audio to two Bluetooth-enabled devices at once, making it possible to instantly share tunes with friends. The Level Link’s aptX Low Latency codec provides fast audio conversion, enabling users to watch videos without encountering sound lags. 

 

The Samsung Level On Wireless and Level Link are available through Samsung Experience stores, leading retailers and local operators. Full details and product images are available at www.samsungmobilepress.com

 

RRP:

Level On Wireless: R2899

Level Link: R899

Samsung Offers Exceptional Value for Money with Extended

Samsung Electronics South Africa has extended its battery warranty period for mobile phones from six to twelve months for newly purchased handsets. This amendment to its service means that Samsung customers are now offered peace of mind for even longer, at no additional cost.

 

The extension in Samsung’s warranty period comes as it has just launched its new flagship smartphones, the Galaxy S6 and S6 edge, both of which have a non-removable battery. The twelve-month warranty period is valid on any new purchase of the latest Samsung flagship smartphones, such as the Galaxy A-Series, the Galaxy S6 and S6 edge, as well as the Galaxy Note4.

 

“As with all other parts, consumers need to acknowledge that should they use a counterfeit battery or one that is not Samsung approved, they will forfeit their battery warranty”, says Richard Chetty, Service Director at Samsung Electronics South Africa

 

In addition, Samsung’s ADH repair is a premium offering which gives consumers more benefits on selected Samsung Smartphone devices within 12 months on the latest available Galaxy flagship range of handsets.

 

“This offering is part of Samsung’s ongoing commitment to providing a world-class service to consumers thus giving them continuous support on their mobile smartphones”, concludes Chetty.

 

All Samsung products are covered by a full two year manufacturer's warranty. For more information on Samsung Electronics South Africa’s Warranty Policies, please visit:

http://www.samsung.com/uk/support/warranty/

 

Terms and Conditions Apply.

South Africa’s Best Home Cooked Meals Revealed

Samsung Electronics South Africa’s ‘For the Love of Food’ competition encouraged South Africans to share their original recipes and the stories behind them. The recipes were divided into six categories with a grand prize of their share in R300 000 worth of Samsung products for the winners and products to the value of R150 000 for the runners-up.

 

The winners were chosen from thousands of entries and their recipes were showcased at a glitzy Gala event held at The Royal Elephant Hotel. The winning recipes were prepared as part of the six course meal to honour the winners. The illustrious judging panel was also in attendance and included Samsung ambassador and celebrity Chef Reuben Riffel, Carmen Niehaus long-standing food editor of Huisgenoot and You magazines, Chef Tiaan Langenegger, blogger and well-known TV personality Nina Timm and Sam Woulidge columnist and author. The judges chose winners across six cooking categories: Fancy canapés, Quick snacks, Fish and seafood, Braai dishes, Slow cooked meals and Desserts.

 

“We wanted to appeal to the hearts of South Africans, by tapping into their passion for food and cooking and we received truly inspiring anecdotes, relating to the culture, tradition and passion that inspired each recipe. We were overwhelmed by the response. ‘For the love of Food’ is the first of many Samsung initiatives that will enable us to celebrate South Africans and the great dishes and good memories that are close to their hearts,” says Michelle Potgieter, Director of Corporate Marketing and Communications at Samsung Electronics South Africa.

 

South Africans had to enter their favourite recipes, preparation methods, and a story that the dish brought to mind. These entries were all uploaded to Samsung’s ‘For the Love of Food’ website, to showcase all the beautiful stories and scrumptious recipes. The campaign received exposure on television and digital media and throughout the campaign period, nearly 12 000 requests for recipe downloads were received. The ‘For the Love of Food’ website received in excess of 123 000 unique visitors who shared the passion for delicious food. Chef Reuben cooked each winning recipe on the Expresso breakfast show, and his demonstrations were shared on YouTube to help viewers make the dishes in their own kitchens.

 

The amazing response that we received to the campaign is testament to how much South Africans love food and how food unites our nation.

 

“We have found some of the most original and unforgettable dishes prepared with passion and infused with heart-warming memories and these winning dishes stood out to our judges and for this very reason the ‘For the Love of Food’ campaign was centered on celebrating South Africa’s uniqueness and embracing our love for food and home-cooked meals. Given the sheer variety of entries we received ’For the Love of Food has shown how much South Africans value and celebrate where we come from!” concludes Potgieter.

 

Each winner was handed a certificate for their winning recipe and Chef Reuben Riffel, closed off the night and treated guests to a book signing and photo opportunity of his cookbooks ‘Reuben on Fire’ and ‘Braai’.

 

 

The lucky category winners are:

Braai Dishes:                             Lloyd Griffin

Fancy canapés:                Zuri Roos

Fish and seafood:            Gresham Madhan

Quick snacks:                   Kelly Nair

Slow Cooked Meals:         Tasneem Jaffer

Desserts:                         Heather de Bruin

 

All the recipes are on www.theloveoffood.co.za for you to download and enjoy!

 

Samsung Offers Premium Service with Warranty Solutions

Samsung Electronics South Africa has further strengthened the service it provides to its South African consumers by presenting warranty and service offerings across its entire product range.

 

Samsung’s warranties run for a 24-month period across all products and deliver a number of resolutions to meet customers’ demanding lifestyles. These include a Quick Repair Service (QRS), which allows Samsung clients to book their mobile devices in for repairs while they shop, and an online booking repair service, called Cyber Service Centre.

 

“As long as the device or appliance is not disfunctional due to negligence or physical damage, then it is fully covered by our warranty,” says Richard Chetty, Service Director at Samsung Electronics South Africa. “In addition, Samsung also offers an in-home repair service for all white goods and TVs over 42 inches. With this service, Samsung will dispatch highly-skilled technicians to visit the customer’s house to assess the fault and aim to repair it on-site. Samsung clients receive this service without paying a call-out fee during the two year warranty period” concludes Chetty.

 

We urge consumers to check their warranty conditions before purchasing a product to avoid disappointment. Samsung offers a two year warranty on its products because we want to ensure that the consumer has protection of their investment, and not all manufacturers offer the same level of support. Samsung has a significantly more favorable offering with regards to warranty for accessories in comparison to competitors in the consumer electronics space. In addition, Samsung’s ADH repair is a premium offering which gives consumers more benefits on selected Samsung Galaxy Smartphone devices, such as a screen replacement within 12 months on the latest available handsets.

 

Samsung’s warranties are offered to ensure that customers have complete protection against operational failure and peace of mind. The customer service division is fully dedicated to support customer service related enquiries and provides support through a range of technical call centres, remote management initiatives for digital appliances and service support via Brand Stores.

 

A Samsung Brand Store is a premium experiential outlet that showcases the full range of Samsung products, services, visual display, digital imaging, digital appliances and mobile communications. Based on the warranty status of a product, a consumer can have their device repaired at a Brand Store, as well as receive expert advice and technical support.

 

Consumers can locate their closest service centre by visiting: http://www.samsung.com/za/support/servicelocation

 

Terms and Conditions Apply

Samsung Launches New Quick Repair Service for Mobile Devices

Samsung customers can do their shopping while their mobile devices are being repaired

 

 

Samsung Electronics South Africa is proud to announce the launch of the Samsung Quick Repair Service (QRS). Customers can now have their mobile devices repaired in real time. The service, which will deliver speedy resolutions to minor technical problems, will be available at selected Samsung Brand Stores and selected partners nationwide.

 

“We recognise that our customers already have demanding schedules and cannot afford to wait in queues getting their devices fixed or software upgraded,” says Richard Chetty, Service Director at Samsung Electronics SA.

 

The Samsung QRS includes the maintenance of cellular devices and tablets, and the repair of screens, motherboards and cameras. The expert teams can also assist with simple email set up, software updates and the transfer of data from one Samsung device to another.

 

The turnaround time of the service is designed to be as swift as possible, but will be impacted by the availability of parts in the store. “Ninety Percent of repairs can be done within the hour but some of the more complex issues may need a longer waiting period in order to ensure that the job gets done correctly and the mobile device returns to the consumer in a fully functional state,” concludes Chetty.

 

Visit: http://www.samsung.com/africa_en/brand/Samsung_brand.html to find your nearest Brand Store.