Samsung Electronics South Africa has further strengthened the service
it provides to its South African consumers by presenting warranty and
service offerings across its entire product range.
Samsung’s
warranties run for a 24-month period across all products and deliver a
number of resolutions to meet customers’ demanding lifestyles. These
include a Quick Repair Service (QRS), which allows Samsung clients to
book their mobile devices in for repairs while they shop, and an online
booking repair service, called Cyber Service Centre.
“As
long as the device or appliance is not disfunctional due to negligence
or physical damage, then it is fully covered by our warranty,” says
Richard Chetty, Service Director at Samsung Electronics South Africa.
“In addition, Samsung also offers an in-home repair service for all
white goods and TVs over 42 inches. With this service, Samsung will
dispatch highly-skilled technicians to visit the customer’s house to
assess the fault and aim to repair it on-site. Samsung clients receive
this service without paying a call-out fee during the two year warranty
period” concludes Chetty.
We
urge consumers to check their warranty conditions before purchasing a
product to avoid disappointment. Samsung offers a two year warranty on
its products because we want to ensure that the consumer has protection
of their investment, and not all manufacturers offer the same level of
support. Samsung has a significantly more favorable offering with
regards to warranty for accessories in comparison to competitors in the
consumer electronics space. In addition, Samsung’s ADH repair is a
premium offering which gives consumers more benefits on selected Samsung
Galaxy Smartphone devices, such as a screen replacement within 12
months on the latest available handsets.
Samsung’s
warranties are offered to ensure that customers have complete
protection against operational failure and peace of mind. The customer
service division is fully dedicated to support customer service related
enquiries and provides support through a range of technical call centres, remote management initiatives for digital appliances and service support via Brand Stores.
A
Samsung Brand Store is a premium experiential outlet that showcases the
full range of Samsung products, services, visual display, digital
imaging, digital appliances and mobile communications. Based on the
warranty status of a product, a consumer can have their device repaired
at a Brand Store, as well as receive expert advice and technical
support.
Consumers can locate their closest service centre by visiting: http://www.samsung.com/za/
Terms and Conditions Apply
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